How do I respond to a review?
Responding to a review is easy. If you are the owner of the business, simply click “Submit Review” and include your response to be published, and we will publish your response as soon as possible.
How do I remove a review?
We have a very strict moderation process, ensuring businesses only ever have reviews published that are verified as genuine. If you feel that a particular review is not genuine, and we have published it, you can submit your concern through the “Submit Review” field. Please ensure you provide accurate contact details so we can investigate the review as quickly as possible.
Can I review my business, or have friends review my business?
Unfortunately not. The posting of fake reviews is against Australian law, and we make every effort to ensure that reviews posted operate within this legislation. If your friends are customers of yours, then sure – providing they are posting a truthful review.
Can I post negative reviews on businesses I compete with?
I think we all know the answer to this. Absolutely not. Not only do we strongly warn against it, we also operate with authorities in ensuring perpetrators of such acts are brought to justice. Our website logs IP addresses and networks used to access this website, so please don’t even try.
Can I remove my business from this site?
No, our website is a forum for the consumer community to connect and share experiences. If your business has received negative reviews, please use the steps above to respond to the review, or consider contacting the customer directly to resolve any disputes.
The information you have published on your website about our business is incorrect, what do we do?
If you feel that information published about your business is incorrect, by all means, please use the “Submit Review” button to provide us with an accurate copy of information. We do not remove information from our website, but we are more than happy to update outdated or incorrect information.
How did my business end up on this website?
We use publicly available records of Australian businesses, and convert this into a user-friendly searchable format. Editorial reviews may be published about some businesses, again using publicly available information (Facebook pages and business websites are often visited by our friendly team of writers to summarise information and create an opinion piece). If you feel any of this information is incorrect, please see the above FAQ.
How does this website support itself?
Like most review websites, we generate revenue by selling advertising placements on our website. Placements are currently managed by Google with relevant advertising using their AdSense product. Unlike other review websites, we do not request fees from businesses listed on our website.
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Disclaimer: The information published in this section is of a general nature only and does not consider your personal objectives, financial situation or particular needs. Where indicated, third parties have written and supplied the content and we are not responsible for it. We make no warranty as to the accuracy, completeness or reliability of the information, nor do we accept any liability or responsibility arising in any way from omissions or errors contained in the content. We have published a guide for businesses which is available to view here. We strongly recommend that you obtain independent advice before you act on the content.
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